RETURN POLICY
- The customer must provide the original invoice number of the purchased part.
- Contact a Customer Support Representative at 888-686-7278 for return authorization.
- The Return Authorization Number must be referenced and clearly marked on the outside of all return packages/parts. This will ensure proper handling of the material and speed up processing.
- Condition and Type of part may restrict return eligibility:
- All parts returned must be complete, free of damage, current revision and in a saleable condition.
- Used, weathered and “take off” parts are non-returnable and are subject to rejection.
- Open seal kits, gasket kits and electrical items (switches, solenoids, modules, PDMs, etc.) and rubber products are not eligible for return.
- Special Order parts may not be eligible for return.
- McNeilus has the right to deny a return for any reason based upon internal review.
- Parts must be returned within 30 days of return authorization.
- Restocking fees will apply:
- 0-30 days = 0%
- 30 days up to 6 months = 20%
- Parts older than 6 months = No return (unless approved by management – minimum 20% restock fee)
- All freight charges will be the responsibility of the customer returning the product.
- This policy does not cover warranty returns.