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Home|Part Returns
  1. A copy of the original invoice showing the purchase of the part requested for return must be provided by the customer.
  2. Contact a Customer Support Representative at 888.686.7278 for return authorization.
  3. The Return Authorization Number must be referenced and clearly marked on the outside of all return packages/parts. This will ensure proper handling of the material and speed up processing.
  4. Condition and Type of part may restrict return eligibility:
    • All parts returned must be complete, free of damage, current revision and in a saleable condition.
    • Used, weathered and “take off” parts are non-returnable and are subject to rejection.
    • Open seal kits, gasket kits and electrical items (switches, solenoids etc) and rubber products are not eligible for return.
    • Special Order parts may not be eligible for return.
  5. Parts must be returned within 30 days of return authorization.
  6. Restocking fees will apply:
    • 0-30 days = 0%
    • 30 days up to 6 months = 15%
    • 6 months up to 1 year = 20%
    • Parts older than 1 year may not be returned.
  7. All freight charges will be the responsibility of the customer returning the product.
  8. This policy does not cover warranty returns.